Master Service Agreement

THIS AGREEMENT GOVERNS YOUR USE OF THE SYNACK SERVICES.

BY ACCEPTING THIS AGREEMENT, EITHER BY INDICATING YOUR ACCEPTANCE OR BY EXECUTING A WORK ORDER THAT REFERENCES THIS AGREEMENT, YOU AGREE TO THE TERMS OF THIS AGREEMENT AND WILL BE REFERRED TO AS “YOU” OR “CUSTOMER” IN THIS AGREEMENT. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS “YOU” AND “CUSTOMER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SYNACK SERVICES.

This Master Services Agreement (“ Agreement”) was last updated on March 12, 2026. It is effective between Customer and Synack, Inc., a Delaware corporation with offices at 303 Twin Dolphin Drive, 6th Floor, Redwood City, CA 94065 (“ Synack”), as of the date Customer accepted this Agreement (“ Effective Date”). Synack and Customer are each referred to herein as a “Party” and collectively as the “ Parties.” In consideration of the mutual promises and upon the terms and conditions herein, the Parties agree as follows:

1. DEFINITIONS.

1.1“ Confidential Information” means, collectively, Confidential Customer Information and Confidential Synack Information.

1.2“ Confidential Customer Information” means non-public, confidential or proprietary information disclosed by Customer to Synack, or to any employees, officers, directors, partners, shareholders, agents, attorneys, accountants or advisors (collectively, “ Representatives”) of Synack...

1.3“ Confidential Synack Information” means any non-public, confidential or proprietary information disclosed by Synack to Customer...

1.4“ Customer Account” means the account used by Customer to access the Synack Platform...

1.5“ Customer Materials” means any application, software, technology, or other product or service that is submitted by Customer to Synack...

1.6“ Data Processing Addendum“ means the Data Processing Addendum hosted at https://www.synack.com/data-processing-addendum/.

1.7“ FedRAMP Customer” means any Customer using Synack’s FedRAMP cloud environment...

1.8“ Information Security Addendum“ means the Information Security Addendum hosted at https://www.synack.com/information-security-addendum/.

1.9“ Product Specific Terms” means the terms applicable to certain Synack Services...

1.10“ Subscription Period” means the subscription period of the Synack Services purchased in a Work Order...

1.11“ Synack Personnel” means the Synack employees and contractors performing the Synack Services...

1.12“ Synack Platform” means the platform provided by Synack to Customer in connection with the Synack Services...

1.13“ Synack Services” means all services provided by Synack to Customer...

1.14“ Synack Services Fee” means the amount payable to Synack by the Customer in consideration for the Synack Services...

1.15“ System Data“ means information that is collected, derived, or otherwise generated in the course of providing the Synack Services.

1.16 “Work Order” means one or more written documents which detail the Synack Services purchased by a Customer...

2. SYNACK SERVICES.

2.1 Synack Services. Customer may order Synack Services from Synack through a Work Order.

2.2 Synack Platform. Synack will make the Synack Platform available to Customer...

3. CUSTOMER OBLIGATIONS.

3.1 Cooperation; Customer Primary Contact. Customer shall cooperate with Synack in all matters...

3.2 Customer Information and Materials. Customer shall provide such Customer Materials as Synack considers reasonably necessary...

3.3 Customer Authorization. Customer grants to Synack the right to use and access the Customer Materials...

3.4 Synack Platform and Synack Services Restrictions. In connection with Customer’s use of the Synack Platform, Customer shall not:

(a) copy, reproduce, alter, modify, create derivative works from, rent, lease, loan, sell, distribute or publicly display the Synack Platform...

(b) decompile, disassemble, translate or otherwise reverse engineer...

(c) attempt to obtain any information or content from the Synack Platform...

(d) transmit or upload any software viruses...

(e) misrepresent or impersonate any person or entity...

(f) interfere or attempt to interfere with the proper working...

(g) perform or disclose...

(h) use the Synack Platform or the Synack Services in any manner...

(i) violate or otherwise not comply with any applicable local, state, national or international law...

4. FEES.

4.1 Synack Services Fee. Customer shall pay to Synack the Synack Services Fee...

4.2 Payment Terms. Customer shall pay the Synack Services Fee to Synack within thirty (30) days...

4.3 _Taxes._ The Synack Services Fee payable hereunder does not include taxes...

5. INTELLECTUAL PROPERTY RIGHTS.

5.1 Synack Platform and Synack Services. Subject to the rights expressly granted to Customer...

5.2 Customer Materials. Subject to the rights expressly granted to Synack...

5.3 System Data. Synack may use System Data...

6. CONFIDENTIAL INFORMATION.

6.1 Obligations. Each Party will maintain in confidence all Confidential Information...

6.2 Exceptions. The obligations of confidentiality...

6.3 Required Disclosures. The foregoing confidentiality and nondisclosure obligations...

6.4 Injunctive Relief. Each Party acknowledges that the other Party’s Confidential Information is unique and valuable...

7. DATA SECURITY AND PRIVACY

7.1 Information Security Requirements. Synack shall maintain the information security standards...

7.2 Customer Data. To the extent that Synack processes personal data...

7.3 Data Privacy. Customer represents and warrants that Customer has obtained all necessary rights...

8. WARRANTIES.

8.1 Both Parties. Each Party represents and warrants to the other Party...

8.2 Synack Warranties. Synack shall perform the Synack Services in a timely and professional manner...

8.3 Customer Warranties. Customer represents and warrants that...

8.4 Disclaimer of Warranties. THE SYNACK SERVICES, THE SYNACK PLATFORM and ANY CONTENT...

9. INDEMNIFICATION.

9.1 By Customer. Customer shall defend, indemnify, and save harmless Synack...

9.2 By Synack. Synack shall defend, indemnify, and save harmless Customer...

9.3 Indemnification Procedure. The indemnification obligations above in Sections 9.1 and 9.2...

10. LIMITATION OF LIABILITY.

10.1 Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW...

10.2 Uncapped Liability. EXCEPT AS SET FORTH IN SECTION 10.1...

10.3 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW...

11. TERM AND TERMINATION.

11.1 Term. This Agreement shall continue in full force and effect...

11.2 Termination. Either Party may terminate this Agreement immediately...

11.3 Effect of Termination.

(a) Upon any expiration or termination of this Agreement...

(b) Upon any expiration or termination of this Agreement...

(c) Notwithstanding anything to the contrary in the foregoing...

12. PRODUCT SPECIFIC TERMS.

The Product-Specific Terms are hereby incorporated by reference...

13. EXPORT CONTROL.

The export and re-export of the Synack Services are subject to the export control and sanctions laws...

14. GENERAL.

14.1 Publicity. Synack shall have the right to use and display Customer’s name...

14.2 Governing Law. The validity, construction and interpretation of this Agreement...

14.3 Waiver and Amendment. No waiver, amendment or modification...

14.4 Assignment. Customer shall not assign this Agreement...

14.5 Force Majeure. Neither Party shall be liable under this Agreement...

14.6 Notices. All notices required by or permitted under this Agreement...

14.7 Severability. If any provision of this Agreement is declared by a court...

14.8 Counterparts. This Agreement may be executed simultaneously in two or more counterparts...

14.9 Third Party Beneficiaries. Except as otherwise expressly provided in this Agreement...

14.10 Independent Contractors. The relationship between the Parties is and shall be that of independent contractors...

14.11 Headings. The headings used in this Agreement are for convenience only...

14.12 Entire Agreement. This Agreement, including the Information Security Addendum...